home11-450x198Get rid of the On Hold wasteland people who want to do business with you have to endure. Amaze your potential customers with service on there schedule. Offer a call back that your customer chooses that works best for them.

Fonolo.com has mapped out the automated customer service phone trees of 200 companies. Log on, click on the department you want to reach (reservations at American Airlines, for example), and Fonolo will make the call, navigate the system, and call you when it has reached your desired department. When we used it to call Citibank, it connected us with a rep in less than 20 seconds, compared with two minutes when calling directly. Fonolo has an iPhone app as well. The offer a FREE trial.

Offer a call-back so your customers never wait on hold again

Respect your customers time. Fonolo is the most convenient way to connect customers with your call center, regardless of where the conversation begins.

Smart Dialing: Connect callers to the right agent every time. No more zero-outs.

Scheduled Call-Backs: Your callers choose a time that works best for them. Smooth out volume spikes at your call center.

Multi-Channel: Support your customers on their preferred channel: web, mobile or IVR/ACD.